Call Center Operator – Bilingual

Objective of the role:

Provide guidance on inquiries and complaints related to various services, responding efficiently to generate sales opportunities.

Key responsibilities:

• Receive administrative complaints, offering alternatives or possible solutions, executing the appropriate escalation procedures, and anticipating the resolution time to communicate with the end customer.
• Add value by creating sales opportunities when the associate or customer requests service information, promoting products or promotions based on their needs.
• Handle requests for long-distance information, telephone directories, and/or billing.

Professional profile:

• Bachelor’s degree, or currently pursuing a college or technical degree in Administrative, Commercial, Humanities, or related fields. 
• Preferred experience of three (3) months in a Call Center, customer service, sales, and/or complaint management.
• Excellent spoken and written English skills.
• Availability for full-time work with a rotating schedule.

We offer:

• Competitive salary commensurate with responsibilities.
• Legal benefits.
• Opportunities for professional growth.

Interested candidates who meet the profile can send their CV in English to trabajito.com.bo